Client portal

The client portal is the private space where each client signs in with their email and password to see what you shared with them: their proposals, their invoices and balance, how their projects are going, their appointments and their tickets. You open it client by client, when you want to.

  • It opens under your organization's name
  • Each client sees their own, and nothing else
  • They accept, pay and reply without emailing you
app.agentticcrm.com/portalapp.agentticcrm.com/portal/invoices/8d3f6a2e-4c71-4b09-a5e8-3f1c9b27d604

The Client portal screen in AgentticCRM with fictitious data, as Mateo Arias from Vértice Legal sees it. Home shows the total due, the pending proposals, the unpaid invoices and the active projects; what the organization needs from the client's side, with the overdue task marked; the next meeting, and how much of what was billed is already paid. Then, in Waiting on you, the Lightweight ERP rollout proposal is accepted and confirmed in the dialog. Last, invoice #2047 opens with its line items, how to pay and the balance, and Pay now continues to the organization's payment page.

Sample screen with fictitious data.

What the portal shares and what stays in house

Your client sees and does

  • Accepts or rejects a proposal, with its detail and its total
  • Pays an invoice and checks their account statement
  • Follows their projects and sends you files
  • Opens tickets and replies to the ones already running
  • Reviews their appointments and updates their own details

Stays inside your team

  • The internal notes on their record
  • The internal comments on each task
  • What the work costs you and the rate you charge
  • Absolutely everything about your other clients

You decide which projects and which files get shared: the portal shows nothing you have not marked.

What your client finds when they sign in

  • A home screen with what is on them

    Right at the top, “Waiting on you”: proposals with no answer and anything left to pay. If they are up to date, it tells them that too.

  • Proposals

    They see the detail, the prices, the discount and how long it is valid, and answer with Accept or Reject. Your team sees it right away.

  • Invoices and statement

    Their invoices, what is paid, what is open and how many days overdue. Pay now sends them to your organization's payment page with the amount already filled in.

  • Projects

    The plan by phases, how each one is going and the tasks that depend on them. They can send you the copy, logos or documents you asked for, up to 25 MB per file.

  • Appointments

    The upcoming ones and the ones already held, with the time in their own zone and the link to join the video call.

  • Tickets

    They open a request with a subject and a description, follow what state it is in and reply in that same thread.

You hand out the access, and you see it first

From the client's record, Invite to portal creates access for the contact you choose, with a password shown once so you can pass it on. You can create access for each person at that client who needs it, and revoke it whenever you need to.

Before you invite anyone, View as client opens the portal just as they will see it: their invoices, their proposals, their projects and nothing else. It is read-only, and the visit is noted in their history.

From proposal to payment without leaving the portal

  1. The proposal arrives

    They get the notice, open it in their portal and accept or reject it in one click.

  2. They watch the project start

    The project shows up with its phases and its progress, and with the tasks you need from their side.

  3. They send you what you ask for

    They upload the missing material straight into the project and your team gets the notice.

  4. They pay the invoice

    The invoice appears with its balance and its pay button; once you confirm the money arrived, their statement is up to date.

Everyone who signs in to the portal arrives at their own company: there is no screen anywhere from which they could see another of your clients.

Frequently asked questions

Does my client have to install anything?

No. They sign in from the browser with their email and the password you gave them, and can change it themselves under My account.

Do I have to open it for all my clients?

No. You switch it on client by client and person by person. A client without access still gets their proposals and invoices by email.

What does my client see if ChatGPT or Claude hands them a task?

They get the notice and the task shows up in their portal, under What we need from you, just as if someone on your team had handed it over. None of it moves until they mark it done.

Whose brand does my client see?

Your organization's name at the top, and your proposals and invoices carry your logo. Your client always knows who they are dealing with.

Can they answer me without going into the portal?

Yes, for the urgent things: appointment invitations and the tasks you assign them are answered from a private link that reaches them by email.

See AgentticCRM working with your team's day-to-day

Ask for a demonstration and we will show you how these features fit the way you already work: your clients, your projects and the way you get paid.