Terms of Service

Scope and parties

These Terms of Service are an agreement between Global Agenttic, as provider of AgentticCRM, and the organization that purchases a subscription, accepts an order form, or creates an account to use the platform (the “Customer”). Individuals who access the platform under the Customer’s authority are its “Authorized Users”.

AgentticCRM is a managed SaaS service accessed through a supported browser. These terms govern the Customer’s limited, non-exclusive, non-transferable, and revocable right to use the service during its subscription. They do not constitute a sale of the software, delivery of source code, or a right to install or operate the platform independently.

An order form, commercial proposal, or specific agreement accepted by the parties may supplement these terms. If there is an express conflict, the specific document controls for that matter.

Account and subscription

The person who creates or administers the account represents that they have authority to bind the Customer. The Customer must provide accurate information, keep it current, safeguard its Authorized Users’ credentials, and notify us promptly of any unauthorized access.

The purchased plan, features, limits, number of users, price, taxes, billing cycle, renewal date, and any minimum term are those stated in the applicable order form or subscription screen. Unless stated otherwise, the subscription renews for successive equal periods until the Customer cancels it under these terms.

The Customer is responsible for its Authorized Users’ use of the service and for managing their access, permissions, and removal. It may not share individual accounts, resell the service, or allow third parties outside its organization to use it without written authorization.

Billing and payments

Global Agenttic (Negocios Virtuales, S.A.) uses Stripe and NMI, the latter through Credicorp Bank, S.A., Panama, to process AgentticCRM subscription card payments. It also accepts ACH bank transfers coordinated with its team. The gateway and available methods are indicated in the subscription or payment flow. See Payment gateways and services.

Unless a service order specifies another currency, charges are made in United States dollars (USD). The amount, taxes, cycle, and applicable dates are those shown when subscribing or agreed in the service order. Conversion charges or fees imposed by the Customer’s issuing bank are governed by the Customer’s relationship with that bank.

Subsequent or recurring charges require the Customer’s corresponding authorization and are made according to the contract and enabled method. Saving a card does not by itself authorize an amount different from the accepted terms. Payment and subscription management may take place on Stripe pages or within AgentticCRM, depending on the contract’s provider.

A payment is confirmed when we receive and verify the provider’s result or complete the corresponding reconciliation. A browser return, screenshot, or submitted receipt does not replace that verification. If payment is pending or declined, the Customer should check its status or contact support before repeating it.

Cancellation and refunds are governed by the Suspension and cancellation section, the service order, and applicable law. Where a refund applies, it is coordinated through the corresponding provider and method; crediting time depends on the payment participants. The Privacy Policy explains billing data processing.

Acceptable use

The Customer and its Authorized Users must use AgentticCRM lawfully and in accordance with these terms. They may not attempt to breach security or organization isolation, access another party’s data, introduce malicious code, circumvent technical limits, interfere with service availability, or use the service for fraud, spam, or unlawful activity.

Ownership of Customer Data

The Customer retains all rights in the data, files, content, and other information that it or its Authorized Users submit to AgentticCRM (“Customer Data”). These terms do not transfer ownership of Customer Data to AgentticCRM.

The Customer grants us only the limited authorization needed to host, copy, transmit, back up, and process Customer Data to provide, protect, maintain, and support the service. The Customer is responsible for the lawfulness, accuracy, and quality of that data and for obtaining the permissions required to process it.

AgentticCRM, its software, design, documentation, trademarks, and improvements belong to Global Agenttic or its licensors. The Customer acquires no rights in them other than the right of use expressly granted during the subscription.

Role as data processor

When AgentticCRM processes personal data contained in Customer Data, the Customer acts as controller and AgentticCRM acts as processor, following the Customer’s documented instructions and only to provide and protect the service. The Customer determines the purposes and legal bases for processing and responds to data-subject requests; AgentticCRM will provide reasonable assistance appropriate to its role.

We apply technical and organizational controls designed to protect Customer Data, including organization isolation. We may use subprocessors needed to operate the service, subject to data-protection obligations. The privacy policy and, where applicable, a data processing agreement supplement this section.

The list of providers and third-party services distinguishes operational providers from optional connections and explains when they are involved. The applicable data processing agreement complements that information.

The Data Processing Agreement forms part of these terms and sets out in detail how we process Customer Data as a processor: instructions, security, subprocessors, incidents, data subject requests, and deletion at the end of the service. On data protection matters it prevails over these terms.

Availability, support, and changes

We use commercially reasonable efforts to keep AgentticCRM available and secure. The service may be interrupted by scheduled or urgent maintenance, security incidents, provider failures, Internet problems, or events beyond our control. Unless an order form establishes a specific service level, we do not guarantee uninterrupted or error-free availability.

We may update the service to correct errors, improve security, or introduce functional changes. When a material change adversely affects the purchased use, we will seek to provide reasonable advance notice where possible.

Suspension and cancellation

We may suspend access in whole or in part for non-payment, a material breach of these terms, a security risk, unlawful use, harm to third parties, or a legal requirement. Where reasonable, we will notify the Customer and allow an opportunity to cure before suspension; we may act immediately when urgency or law requires it.

The Customer may cancel the subscription through the controls available in the platform or as agreed in its order form. Unless otherwise stated, cancellation takes effect at the end of the paid period and does not result in a refund for partial periods, except where required by applicable law.

When the subscription ends, the right of access ends. The Customer must export any data it needs before the effective termination date. We will retain or delete Customer Data according to the privacy policy, the order form, applicable legal obligations, and any recovery period expressly offered.

Limitation of liability

To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, punitive, or consequential damages, or for loss of profits, revenue, business opportunities, or data, even if advised that such damages were possible.

To the fullest extent permitted by law, Global Agenttic’s total aggregate liability arising from the service or these terms will not exceed the amounts paid by the Customer for the service during the twelve months before the event giving rise to the claim. This limitation does not exclude liabilities that cannot legally be limited or liability arising from fraud or willful misconduct.

Changes to these terms

We may update these terms to reflect legal, technical, or commercial changes. We will publish the current version with its update date and, when a material change affects an active subscription, seek to provide notice through a reasonable channel before it takes effect.

Governing law

These terms are governed by the laws of the Republic of Panama. The parties will seek to resolve disputes in good faith and, if that is not possible, submit to the competent courts of Panama, without prejudice to any non-waivable rights under applicable law.

Contact

For legal or contractual questions about AgentticCRM, contact us through the contact form. See also our privacy policy.