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Client relationships

Keep the relationship, its people and its history in one working context

Give the team a client record that becomes more useful as work happens. People, activity, files, notes and structured intake stay attached to the relationship instead of being reconstructed from messages.

Operating outcome

Ask once, preserve the answer and show the next person where it came from.

The client record is the operating starting point for sales, delivery, support and revenue. It holds the organization and its contacts, then gathers the context each later handoff needs.

Operating outcomes

What this product area helps make visible

These outcomes connect the implemented capability to a practical operating change. They are review paths, not guaranteed performance claims.

Human journey

From first detail to a relationship the whole team can continue

The path is deliberately human: capture what is known, organize it around the client, add context while people work, and review ambiguity before imported records become operational truth.

  1. Capture what is known

    Create the record directly or collect structured information through a form before follow-up begins.

  2. Organize the relationship

    Keep the client organization and the people who belong to it in one navigable record.

  3. Add working context

    Notes, files, activity and reminders show what happened and what needs attention next.

  4. Resolve ambiguity

    The reviewed import maps and deduplicates records, asking before it turns uncertain data into client history.

The client record is a working surface, not an address book

Each capability below is present in the product today and linked to direct implementation evidence. Plan limits and permissions still decide who can use each action and at what scale.

One record for the client organization

Search, create and open client records from the team workspace. The detail view becomes the stable place from which people inspect and continue the relationship.

What is implemented
Client list, create flow, searchable records and a dedicated client detail route are implemented in the application.
Availability boundary
The CRM record is part of the product spine; the selected plan can still bound how many client records the organization creates.

People and activity remain attached to the relationship

Contacts are read in the context of the client they represent, while the client detail gives the team a chronological place to understand what has happened around that account.

What is implemented
The client detail loads contact data and client-scoped activity from implemented client services and schemas.
Availability boundary
A person's role and record permissions determine which client context and actions are visible.

Notes, files and reminders turn memory into continuity

Add the working detail that rarely fits in a name and email: what was discussed, which file matters and when somebody should return to the relationship.

What is implemented
The client module exposes note, file and reminder actions through the client detail and client API surface.
Availability boundary
File usage counts toward organization storage, and each write remains subject to the person's permissions.

Structured intake before manual follow-up

Build a form for the information the team actually needs and publish a fill route so the first handoff begins with usable fields rather than an unstructured message.

What is implemented
Form definition, editing and public fill surfaces are implemented as dedicated application routes.
Availability boundary
Forms are a plan capability and their management actions require the corresponding permissions.

A reviewed import that asks instead of guessing

Map incoming columns, review proposed matches and resolve duplicates before imported companies and people join the operating record.

What is implemented
The client import route implements a review workflow; the capability catalog defines mapping, deduplication and ambiguity review.
Availability boundary
CSV import requires the csv_import plan capability and the client import permission.

Read before choosing

The record is shared context, not unrestricted access

AgentticCRM keeps the CRM spine available while applying organization limits, storage boundaries and role permissions to the actions around it.

  1. Client count and storage can be bounded

    The live plan catalog is authoritative for client-record and storage limits; the website does not promise one fixed allowance.

  2. Shared does not mean visible to everyone

    Client reads and writes remain inside organization scope and the permissions granted to the person using the record.

  3. Import is an explicit capability

    The client record remains useful without bulk import. Reviewed CSV migration is separately gated so it can be packaged and governed honestly.

Next decision

Choose what you need to verify next

You do not need to read the whole site. Continue with the fit, adoption, price, or control question that matters to this decision.

  1. Run a structured CRM evaluation

    Name the broken handoff, map the complete workflow, and ask each provider for evidence before choosing.

    Use the evaluation guide
  2. Confirm plan fit and current price

    Review published plans, billing periods, included capabilities, limits, and configuration conditions.

    Review pricing
  3. Review control and risk questions

    Inspect isolation, permissions, approvals, audit evidence, continuity, and deletion boundaries.

    Open the trust center

Bring one client record that currently lives in five places

We will show how the relationship, people and working history can become the context that follows the team into sales and delivery.