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Delivery and projects

Turn the agreement into owned work without rebuilding the scope

Open the project with its client context, assign the next pieces of work, coordinate time and show the client only the progress meant for them. Delivery stays connected to what was sold and what will be billed.

Operating outcome

Make responsibility visible before the status meeting asks who owns it.

Projects hold the delivery context. Tasks make the next work assignable, timers preserve effort, the calendar reveals time conflicts and the portal provides a deliberately limited client view.

Operating outcomes

What this product area helps make visible

These outcomes connect the implemented capability to a practical operating change. They are review paths, not guaranteed performance claims.

Human journey

From accepted scope to work the team and client can follow

Open the project, break it into owned work, coordinate the organization's time and share only the progress that belongs in the client relationship.

  1. Open the delivery record

    Start a project with its client, members and delivery context rather than opening a disconnected workspace.

  2. Assign the next work

    Break delivery into tasks and subtasks with status, priority, ownership and due context the team can act on.

  3. Coordinate effort and calendar

    Record task time and schedule meetings while seeing the organization's other commitments and conflicts.

  4. Share the client view

    Give client users a focused project surface without exposing the team's internal workspace or unrelated records.

Delivery has a record, an owner and a clock

The product connects project context, global task responsibility, time tracking, scheduling and the client portal. Dependencies and sharing boundaries remain explicit.

Projects with members and delivery context

Create a project, connect it to the client and give the responsible team a place to understand the work, its participants and its current state.

What is implemented
Project list, creation, detail and editing routes are implemented with member and client context.
Availability boundary
Projects require the projects capability; the selected plan can bound how many projects the organization creates.

Global tasks with subtasks, status and ownership

See assigned work across projects, filter it by responsibility and state, and keep the detailed conversation and decomposition attached to the task.

What is implemented
The global task board and task detail route implement assignment, filters, statuses, priorities, comments and subtasks.
Availability boundary
The tasks capability depends on projects, and each create, edit or delete action remains permission-gated.

Task timers that preserve delivery effort

Start and stop work from the task context so time belongs to the delivery record instead of a private note that must be reconciled later.

What is implemented
Task detail and project services implement time-entry and timer behavior attached to project work.
Availability boundary
Time tracking follows the same project, task and permission envelope; it does not bypass ownership controls.

Calendar, meetings and visible conflicts

Schedule personal and shared commitments, invite clients or teammates and see overlapping meetings before the organization promises the same time twice.

What is implemented
The calendar route implements event creation, meeting editing, overlap detection, filters and invitation feedback.
Availability boundary
Calendar and hosted video rooms are separate capabilities; meetings can still use an external meeting link when a hosted room is not enabled.

A focused project view for the client

Let the client follow the project information shared with them without giving them the internal navigation, private work or unrelated organizational records.

What is implemented
Dedicated client-portal project list and detail routes are implemented separately from the staff application.
Availability boundary
Client visibility requires portal access and only exposes records the organization has made available to that client user.

Read before choosing

Connected delivery still respects packaging and visibility

Projects, tasks, calendar, video rooms and portal access are not one undifferentiated promise. Their dependencies, limits and sharing rules are independently enforced.

  1. Tasks depend on projects

    The product and plan catalog enforce that dependency so a task surface is never sold without the project context that gives it meaning.

  2. Project and resource capacity can be bounded

    Plans can limit projects and bookable calendar resources. Meetings themselves are not metered simply because the organization has a busy week.

  3. Hosted video is optional, scheduling is still useful

    Without an AgentticCRM-hosted room, a meeting may still carry the Zoom, Meet, Teams or other link the organization already uses.

Next decision

Choose what you need to verify next

You do not need to read the whole site. Continue with the fit, adoption, price, or control question that matters to this decision.

  1. Run a structured CRM evaluation

    Name the broken handoff, map the complete workflow, and ask each provider for evidence before choosing.

    Use the evaluation guide
  2. Confirm plan fit and current price

    Review published plans, billing periods, included capabilities, limits, and configuration conditions.

    Review pricing
  3. Review control and risk questions

    Inspect isolation, permissions, approvals, audit evidence, continuity, and deletion boundaries.

    Open the trust center

Bring one project whose ownership changes every week

We will follow it from accepted scope to assigned work, time coordination, client visibility and the revenue handoff.