/* /funcionalidades/tickets-de-soporte/ — one ticket. Three scenes
   (pantallas-escenas.js): 0 the public reply written, with Pending picked for
   the send; 1 the reply sent — the resting state; 2 the composer on Internal
   note. Everything that changes with the reply is drawn twice (.tk-swap) and
   shown by scene. */

.pn-frame[data-screen="support-tickets"] .pn-body.is-module { gap: 10px; }

.pn-frame[data-screen="support-tickets"] .tk-back { color: var(--ac-blue); font-size: 10.5px; }

.pn-frame[data-screen="support-tickets"] .tk-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 262px;
  align-items: start;
  gap: 14px;
}

.pn-frame[data-screen="support-tickets"] .tk-mainc,
.pn-frame[data-screen="support-tickets"] .tk-sidec { display: flex; flex-direction: column; gap: 12px; }

.pn-frame[data-screen="support-tickets"] .tk-card {
  border: 1px solid var(--ac-line);
  border-radius: 12px;
  background: #fff;
}

.pn-frame[data-screen="support-tickets"] .tk-card-cap {
  padding: 9px 16px;
  border-bottom: 1px solid var(--ac-line);
  color: var(--ac-mut);
  font-size: 9.5px;
  font-weight: 500;
  letter-spacing: 0.05em;
  text-transform: uppercase;
}

.pn-frame[data-screen="support-tickets"] .tk-card-cap.is-bare { padding: 2px 0 0; border: 0; }

.pn-frame[data-screen="support-tickets"] .tk-icon {
  display: grid;
  width: 26px;
  height: 26px;
  flex-shrink: 0;
  place-items: center;
  border-radius: 8px;
  background: rgb(37 99 235 / 0.1);
  color: var(--ac-blue);
}

.pn-frame[data-screen="support-tickets"] .tk-icon svg { width: 13px; height: 13px; }

/* The two versions of whatever the reply changes. */
.pn-frame[data-screen="support-tickets"] .tk-swap { display: inline-grid; }
.pn-frame[data-screen="support-tickets"] .tk-swap > i { grid-area: 1 / 1; }
.pn-frame[data-screen="support-tickets"] .tk-swap > .is-before { visibility: hidden; }
.pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-swap > .is-before { visibility: visible; }
.pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-swap > .is-after { visibility: hidden; }

/* ---------- the header card ---------- */

.pn-frame[data-screen="support-tickets"] .tk-head { padding: 13px 16px; }

.pn-frame[data-screen="support-tickets"] .tk-subject { display: flex; align-items: baseline; gap: 9px; }
.pn-frame[data-screen="support-tickets"] .tk-subject em { color: var(--ac-dim); font-size: 16px; font-weight: 600; }
.pn-frame[data-screen="support-tickets"] .tk-subject b { font-size: 16px; font-weight: 600; letter-spacing: -0.01em; }

.pn-frame[data-screen="support-tickets"] .tk-badges { margin-top: 7px; }

.pn-frame[data-screen="support-tickets"] .tk-dot { display: inline-flex; align-items: center; gap: 5px; }
.pn-frame[data-screen="support-tickets"] .tk-dot::before {
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: currentColor;
  content: "";
}

.pn-frame[data-screen="support-tickets"] .tk-acts {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  margin-top: 11px;
  padding-top: 11px;
  border-top: 1px solid var(--ac-line);
}

.pn-frame[data-screen="support-tickets"] .md-btn.is-danger { border-color: var(--ac-bad); background: var(--ac-bad); color: #fff; }

/* ---------- the status bar ---------- */

.pn-frame[data-screen="support-tickets"] .tk-bar { padding: 12px 16px; }
.pn-frame[data-screen="support-tickets"] .tk-bar-head { display: flex; align-items: center; gap: 9px; }
.pn-frame[data-screen="support-tickets"] .tk-bar-head b { display: block; font-size: 11px; font-weight: 600; }
.pn-frame[data-screen="support-tickets"] .tk-bar-head em { color: var(--ac-mut); font-size: 9.5px; }

.pn-frame[data-screen="support-tickets"] .tk-states { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 9px; }

.pn-frame[data-screen="support-tickets"] .tk-state {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 9px;
  border: 1px solid var(--ac-line);
  border-radius: 8px;
  color: var(--ac-mut);
  font-size: 10.5px;
  transition: background 0.3s ease, border-color 0.3s ease, color 0.3s ease;
}

.pn-frame[data-screen="support-tickets"] .tk-state b { font-weight: 400; }
.pn-frame[data-screen="support-tickets"] .tk-state svg { width: 12px; height: 12px; }

/* The state the ticket is in paints itself in its own colour. */
.pn-frame[data-screen="support-tickets"] .tk-state.is-after-on,
.pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-state.is-before-on {
  box-shadow: 0 1px 2px rgb(17 19 24 / 0.05);
}

.pn-frame[data-screen="support-tickets"] .tk-state.is-after-on,
.pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-state.is-before-on { font-weight: 500; }

.pn-frame[data-screen="support-tickets"] .tk-state.is-after-on {
  border-color: rgb(161 98 7 / 0.4);
  background: #fef6e7;
  color: var(--ac-warn);
}

.pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-state.is-after-on {
  border-color: var(--ac-line);
  background: none;
  color: var(--ac-mut);
  box-shadow: none;
  font-weight: 400;
}

.pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-state.is-before-on {
  border-color: rgb(37 99 235 / 0.4);
  background: #eef4fe;
  color: var(--ac-blue);
}

.pn-frame[data-screen="support-tickets"] .tk-now {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin-top: 10px;
  padding-top: 9px;
  border-top: 1px solid var(--ac-line);
  color: var(--ac-mut);
  font-size: 9.5px;
}

.pn-frame[data-screen="support-tickets"] .tk-now-label { letter-spacing: 0.04em; text-transform: uppercase; }
.pn-frame[data-screen="support-tickets"] .tk-now-label b { color: var(--ac-ink); font-weight: 600; }
.pn-frame[data-screen="support-tickets"] .tk-now > i { color: var(--ac-dim); }
.pn-frame[data-screen="support-tickets"] .tk-now .is-late { color: var(--ac-bad); font-weight: 500; }

/* ---------- tabs, description ---------- */

.pn-frame[data-screen="support-tickets"] .tk-tabs { display: flex; padding: 0 4px; }

.pn-frame[data-screen="support-tickets"] .tk-tab {
  position: relative;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 9px 12px;
  color: var(--ac-mut);
  font-size: 10.5px;
  font-weight: 500;
}

.pn-frame[data-screen="support-tickets"] .tk-tab.is-on { color: var(--ac-ink); }

.pn-frame[data-screen="support-tickets"] .tk-tab.is-on::after {
  position: absolute;
  right: 10px;
  bottom: 0;
  left: 10px;
  height: 2px;
  border-radius: 2px;
  background: var(--ac-blue);
  content: "";
}

.pn-frame[data-screen="support-tickets"] .tk-count {
  padding: 1px 6px;
  border-radius: 99px;
  background: var(--ac-faint);
  color: var(--ac-mut);
  font-size: 9px;
}

.pn-frame[data-screen="support-tickets"] .tk-body { padding: 11px 16px 13px; font-size: 11px; line-height: 1.5; }

/* ---------- the composer ---------- */

.pn-frame[data-screen="support-tickets"] .tk-ctabs { display: flex; padding: 0 4px; border-bottom: 1px solid var(--ac-line); }

.pn-frame[data-screen="support-tickets"] .tk-ctab {
  position: relative;
  padding: 9px 12px;
  color: var(--ac-mut);
  font-size: 10.5px;
  font-weight: 500;
}

.pn-frame[data-screen="support-tickets"] .tk-ctab::after {
  position: absolute;
  right: 10px;
  bottom: 0;
  left: 10px;
  height: 2px;
  border-radius: 2px;
  content: "";
}

.pn-frame[data-screen="support-tickets"] .tk-ctab.is-public { color: var(--ac-ink); }
.pn-frame[data-screen="support-tickets"] .tk-ctab.is-public::after { background: var(--ac-blue); }
.pn-frame[data-screen="support-tickets"][data-mk-scene="2"] .tk-ctab.is-public { color: var(--ac-mut); }
.pn-frame[data-screen="support-tickets"][data-mk-scene="2"] .tk-ctab.is-public::after { background: none; }
.pn-frame[data-screen="support-tickets"][data-mk-scene="2"] .tk-ctab.is-internal { color: var(--ac-ink); }
.pn-frame[data-screen="support-tickets"][data-mk-scene="2"] .tk-ctab.is-internal::after { background: #d97706; }

.pn-frame[data-screen="support-tickets"] .tk-cbody { display: flex; flex-direction: column; gap: 9px; padding: 11px 13px 12px; }

.pn-frame[data-screen="support-tickets"] .tk-canned { display: flex; align-items: center; gap: 7px; }
.pn-frame[data-screen="support-tickets"] .tk-canned .md-select { min-width: 190px; justify-content: space-between; }
.pn-frame[data-screen="support-tickets"] .tk-canned .md-select em { max-width: none; }

.pn-frame[data-screen="support-tickets"] .tk-editor {
  overflow: hidden;
  border: 1px solid var(--ac-line);
  border-radius: 9px;
  transition: box-shadow 0.3s ease;
}

.pn-frame[data-screen="support-tickets"][data-mk-scene="2"] .tk-editor { box-shadow: 0 0 0 2px rgb(217 119 6 / 0.35); }

.pn-frame[data-screen="support-tickets"] .tk-toolbar {
  display: flex;
  align-items: center;
  gap: 2px;
  padding: 4px 6px;
  border-bottom: 1px solid var(--ac-line);
  background: #fcfcfd;
}

.pn-frame[data-screen="support-tickets"] .tk-tool {
  display: grid;
  width: 22px;
  height: 22px;
  place-items: center;
  border-radius: 6px;
  color: var(--ac-mut);
}

.pn-frame[data-screen="support-tickets"] .tk-tool svg { width: 12px; height: 12px; }
.pn-frame[data-screen="support-tickets"] .tk-tool.is-text { font-size: 9.5px; font-weight: 600; }

.pn-frame[data-screen="support-tickets"] .tk-area { display: grid; min-height: 62px; padding: 8px 10px; }
.pn-frame[data-screen="support-tickets"] .tk-area > p { grid-area: 1 / 1; font-size: 11px; line-height: 1.5; }
.pn-frame[data-screen="support-tickets"] .tk-ph { color: var(--ac-dim); }

/* What the editor holds in each scene: the draft, then empty, then empty
   with the internal note's own placeholder. */
.pn-frame[data-screen="support-tickets"] .tk-draft,
.pn-frame[data-screen="support-tickets"] .tk-ph.is-internal { visibility: hidden; }
.pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-draft { visibility: visible; }
.pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-ph.is-public,
.pn-frame[data-screen="support-tickets"][data-mk-scene="2"] .tk-ph.is-public { visibility: hidden; }
.pn-frame[data-screen="support-tickets"][data-mk-scene="2"] .tk-ph.is-internal { visibility: visible; }

.pn-frame[data-screen="support-tickets"] .tk-caret {
  display: inline-block;
  width: 1px;
  height: 12px;
  margin-left: 1px;
  vertical-align: -2px;
  background: var(--ac-ink);
}

.pn-frame[data-screen="support-tickets"] .tk-parts { display: flex; gap: 6px; }

.pn-frame[data-screen="support-tickets"] .tk-part {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 4px 8px;
  border: 1px solid var(--ac-line);
  border-radius: 8px;
  color: var(--ac-mut);
  font-size: 9.5px;
}

.pn-frame[data-screen="support-tickets"] .tk-part svg { width: 11px; height: 11px; }

.pn-frame[data-screen="support-tickets"] .tk-cfoot { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.pn-frame[data-screen="support-tickets"] .tk-cfoot-side { display: flex; align-items: center; gap: 10px; }
.pn-frame[data-screen="support-tickets"] .tk-reply-status { display: flex; align-items: center; gap: 7px; }
.pn-frame[data-screen="support-tickets"] .tk-reply-status > em { color: var(--ac-mut); font-size: 9.5px; }
.pn-frame[data-screen="support-tickets"] .tk-rs em { max-width: none; overflow: visible; }

/* The status picked for this send: Keep status, then Pending. */
.pn-frame[data-screen="support-tickets"] .tk-rs .is-before { display: inline-grid; }
.pn-frame[data-screen="support-tickets"] .tk-rs .is-before > i { grid-area: 1 / 1; }
.pn-frame[data-screen="support-tickets"] .tk-rs-keep { visibility: hidden; }

.pn-frame[data-screen="support-tickets"] .tk-send.is-internal { display: none; }
.pn-frame[data-screen="support-tickets"][data-mk-scene="2"] .tk-send.is-public { display: none; }
.pn-frame[data-screen="support-tickets"][data-mk-scene="2"] .tk-send.is-internal { display: inline-flex; }

/* ---------- the conversation ---------- */

.pn-frame[data-screen="support-tickets"] .tk-thread { display: flex; flex-direction: column; gap: 8px; }

.pn-frame[data-screen="support-tickets"] .tk-msg {
  padding: 10px 13px;
  border: 1px solid var(--ac-line);
  border-radius: 12px;
  background: #fff;
}

.pn-frame[data-screen="support-tickets"] .tk-msg.is-internal { border-color: rgb(217 119 6 / 0.3); background: #fef8ec; }
.pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-msg.is-sent { display: none; }

.pn-frame[data-screen="support-tickets"] .tk-msg-meta { display: flex; align-items: center; gap: 6px; font-size: 9.5px; }
.pn-frame[data-screen="support-tickets"] .tk-msg-meta .pn-ava { width: 18px; height: 18px; font-size: 7.5px; }
.pn-frame[data-screen="support-tickets"] .tk-msg-meta b { font-weight: 600; }
.pn-frame[data-screen="support-tickets"] .tk-msg-meta > em { color: var(--ac-dim); }

.pn-frame[data-screen="support-tickets"] .tk-role {
  padding: 1px 7px;
  border-radius: 99px;
  background: var(--ac-faint);
  color: var(--ac-mut);
}

.pn-frame[data-screen="support-tickets"] .tk-role.is-client { background: rgb(37 99 235 / 0.12); color: var(--ac-blue); }
.pn-frame[data-screen="support-tickets"] .tk-role.is-internal { background: rgb(217 119 6 / 0.15); color: var(--ac-warn); font-weight: 500; }

.pn-frame[data-screen="support-tickets"] .tk-msg-tools { margin-left: auto; }

.pn-frame[data-screen="support-tickets"] .tk-mini {
  display: grid;
  width: 22px;
  height: 22px;
  place-items: center;
  border: 1px solid var(--ac-line);
  border-radius: 7px;
  background: #fff;
  color: var(--ac-mut);
}

.pn-frame[data-screen="support-tickets"] .tk-mini svg { width: 11px; height: 11px; }

.pn-frame[data-screen="support-tickets"] .tk-msg-body { margin-top: 6px; font-size: 11px; line-height: 1.5; }

/* ---------- the sidebar ---------- */

.pn-frame[data-screen="support-tickets"] .tk-side-head {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 10px 14px;
  border-bottom: 1px solid var(--ac-line);
}

.pn-frame[data-screen="support-tickets"] .tk-side-head b { display: flex; flex-direction: column; font-size: 11px; font-weight: 600; }
.pn-frame[data-screen="support-tickets"] .tk-side-sub { color: var(--ac-mut); font-size: 9.5px; font-weight: 400; }

.pn-frame[data-screen="support-tickets"] .tk-side-body { display: flex; flex-direction: column; gap: 10px; padding: 11px 14px 13px; font-size: 11px; }

.pn-frame[data-screen="support-tickets"] .tk-client { display: flex; align-items: center; gap: 8px; }
.pn-frame[data-screen="support-tickets"] .tk-client u,
.pn-frame[data-screen="support-tickets"] .tk-contact u { color: var(--ac-blue); font-weight: 500; }
.pn-frame[data-screen="support-tickets"] .tk-contact { display: flex; flex-direction: column; gap: 3px; }
.pn-frame[data-screen="support-tickets"] .tk-contact u.is-mail { overflow: hidden; font-weight: 400; text-overflow: ellipsis; white-space: nowrap; }
.pn-frame[data-screen="support-tickets"] .tk-contact span { color: var(--ac-mut); }

.pn-frame[data-screen="support-tickets"] .tk-cap {
  display: block;
  margin-bottom: 4px;
  color: var(--ac-dim);
  font-size: 9px;
  font-weight: 500;
  letter-spacing: 0.05em;
  text-transform: uppercase;
}

.pn-frame[data-screen="support-tickets"] .tk-people { display: flex; width: 100%; height: 28px; }
.pn-frame[data-screen="support-tickets"] .tk-chips { display: flex; flex-wrap: wrap; gap: 5px; }

.pn-frame[data-screen="support-tickets"] .tk-chip {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 2px 6px 2px 2px;
  border: 1px solid var(--ac-line);
  border-radius: 99px;
  background: rgb(243 244 246 / 0.4);
  font-size: 10px;
}

.pn-frame[data-screen="support-tickets"] .tk-chip .pn-ava { width: 17px; height: 17px; font-size: 7px; }
.pn-frame[data-screen="support-tickets"] .tk-chip b { font-weight: 400; }
.pn-frame[data-screen="support-tickets"] .tk-chip svg { width: 10px; height: 10px; color: var(--ac-dim); }

.pn-frame[data-screen="support-tickets"] .tk-hint { color: var(--ac-dim); font-size: 9.5px; line-height: 1.45; }

.pn-frame[data-screen="support-tickets"] .tk-file { display: flex; align-items: center; gap: 7px; font-size: 10.5px; }
.pn-frame[data-screen="support-tickets"] .tk-file svg { width: 13px; height: 13px; color: var(--ac-dim); }
.pn-frame[data-screen="support-tickets"] .tk-file span { flex: 1; overflow: hidden; color: var(--ac-blue); text-overflow: ellipsis; white-space: nowrap; }
.pn-frame[data-screen="support-tickets"] .tk-file em { color: var(--ac-dim); font-size: 9.5px; }

.pn-frame[data-screen="support-tickets"] .tk-field .tk-cap { display: flex; justify-content: space-between; }
.pn-frame[data-screen="support-tickets"] .tk-arrow { color: var(--ac-blue); letter-spacing: 0; }
.pn-frame[data-screen="support-tickets"] .tk-fullsel { display: flex; width: 100%; justify-content: space-between; }
.pn-frame[data-screen="support-tickets"] .tk-fullsel em { max-width: 190px; color: var(--ac-ink); }
.pn-frame[data-screen="support-tickets"] .tk-val { font-size: 11px; }

.pn-frame[data-screen="support-tickets"] .tk-date {
  display: flex;
  align-items: center;
  justify-content: space-between;
  height: 27px;
  padding: 0 8px;
  border: 1px solid var(--ac-line);
  border-radius: 8px;
  font-size: 10.5px;
}

.pn-frame[data-screen="support-tickets"] .tk-date svg { width: 12px; height: 12px; color: var(--ac-dim); }

.pn-frame[data-screen="support-tickets"] .tk-tags { display: flex; flex-wrap: wrap; gap: 5px; padding: 10px 14px 12px; }

.pn-frame[data-screen="support-tickets"] .tk-tag {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 8px;
  border-radius: 99px;
  background: var(--ac-faint);
  font-size: 9.5px;
}

.pn-frame[data-screen="support-tickets"] .tk-tag svg { width: 9px; height: 9px; color: var(--ac-dim); }

/* ---------- motion ---------- */

@media (prefers-reduced-motion: no-preference) {
  .pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-caret { animation: tk-blink 1s steps(1) infinite; }
  /* Pending is picked for the send, then the reply goes. */
  .pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-rs-keep { animation: tk-until 1.4s steps(1, end) both; }
  .pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-rs-set { animation: tk-from 1.4s steps(1, end) both; }
  .pn-frame[data-screen="support-tickets"][data-mk-scene="0"] .tk-send.is-public { animation: tk-press 0.36s ease 2.9s both; }
  .pn-frame[data-screen="support-tickets"][data-mk-scene="1"] .tk-msg.is-sent { animation: tk-land 0.45s ease-out both; }
  .pn-frame[data-screen="support-tickets"][data-mk-scene="1"] .tk-state.is-after-on { animation: tk-glow 0.9s ease-out 0.2s both; }
}

@keyframes tk-blink { 50% { opacity: 0; } }
@keyframes tk-until { from { visibility: visible; } to { visibility: hidden; } }
@keyframes tk-from { from { visibility: hidden; } to { visibility: visible; } }

@keyframes tk-press {
  0%, 100% { transform: none; }
  45% { transform: scale(0.95); opacity: 0.85; }
}

@keyframes tk-land {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: none; }
}

@keyframes tk-glow {
  from { box-shadow: 0 0 0 4px rgb(217 119 6 / 0.25); }
  to { box-shadow: 0 0 0 0 rgb(217 119 6 / 0); }
}